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Q: What is your return policy?

We offer a 30-day money-back guarantee . If your handpan isn’t exactly what you expected, simply contact us within 30 days for a full refund or exchange. No questions asked—we want you to feel 100% happy with your purchase.

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Women Sitting outside with LIDAH Handpan on her lap as the sun sets

LIDAH Handpan being played by a man during breathwork session

Discover The Sound Of True Craftmanship

Every instrument is handcrafted in our workshop in Bali.

Frequently Asked Quesions

Shipping, Returns & Warranty

Do you ship worldwide, and how long does delivery take?

Yes! We ship daily from our warehouse in the Netherlands. Typical delivery times (if in stock):

Estimated delivery times:

United Kingdom: 2-5 working days
Netherlands: 1-2 working days
Belgium: 2-3 working days
Germany/France: 2-4 working days
Rest of Europe: 2-5 working days
Rest of the World: 4-14 working days

Orders within NL & BE ship with PostNL, all other destinations via FedEx. You’ll always receive a tracking code.

What is your return policy?

We offer a 30-day money-back guarantee. If your handpan isn’t exactly what you expected, simply contact us within 30 days for a full refund or exchange. No questions asked—we want you to feel 100% happy with your purchase.

How do you package instruments for safe delivery?

We have safely shipped thousands of instruments worldwide since 2018. Each handpan is securely packaged to withstand international transport, and we take full responsibility for safe arrival. Your instrument will reach you in perfect condition.